Last updated: August 27, 2025

General Conditions of Sale (GCS)

1. General information

These General Terms and Conditions apply to all transactions carried out on the Operator's website. They are permanently accessible on the website and can be sent to customers upon request.

Any order implies acceptance of the T&Cs. The customer confirms their agreement by checking a dedicated box or clicking a button before finalizing their purchase. The order validates their agreement with the T&Cs in effect at the time of purchase. The Operator archives and makes these T&Cs available for reference.

2. Products

The website offers the online sale of clothing (referred to as "Products"). Each product is accompanied by a detailed description provided by the supplier or via an external link to the manufacturer's website. Images are not contractually binding. Instructions for use, if necessary, are available on the website or upon delivery. All products comply with Belgian legal standards.

The Customer is responsible for the costs and conditions of their access to the site, including any Internet charges. They must also ensure that they have suitable and secure equipment to use the site without security risks.

3. Orders on the Site

The Operator offers its products within the limits of available stocks. If a product becomes unavailable after ordering, the customer will be informed by email. The customer can then choose to:

- Receive a product of equivalent quality and price, or
- Be reimbursed within a maximum of 30 days.

Apart from this refund, the Operator does not pay any cancellation compensation. Unless otherwise indicated or exercise of the right of withdrawal, all orders are considered firm and final.

4. Payment Terms

Any order commits the customer to making a payment for the product. Before shipping the order, the Operator may verify the authenticity of the payment by the necessary means. The various payment options available are listed on the website.

5. Price and Payment

Product prices are displayed in euros, inclusive of all taxes (TTC), excluding delivery charges (unless otherwise stated). In the event of a promotion, the reduced rate is applied to all orders placed during the promotional period.

Payment is only accepted in euros (€) and must be paid upon order confirmation. Any delivery charges will be added and displayed before order validation, with the total amount clearly indicated on the confirmation page.

6. Formation of the Contract

The contract between the Customer and the Operator is concluded upon confirmation of the order by a "double-click" process: selection of products, verification of the basket, acceptance of the General Conditions of Sale, then entry of payment information. This "double-click" constitutes an electronic signature, equivalent to a handwritten signature and making the order definitive.

The Operator keeps secure records of orders and invoices, which serve as proof of the contract. Unless proven otherwise, these documents are considered valid to attest to transactions.

The Customer may cancel their order for reasons such as product non-conformity, significant delivery delay, or unjustified price increase, and request a refund of the deposit. The Operator may cancel the order if the Customer refuses delivery or does not complete payment.

7. Retention of Title

The Operator remains the owner of the products until full payment, including any shipping costs.

8. Shipping and Delivery

Online sales on the site are reserved for consumers in Belgium and, where applicable, in countries of the European Union, with delivery to these areas.

Delivery costs are specified in the order confirmation and accepted by the Customer. The Operator undertakes to deliver within 30 days of the order, according to the deadlines announced for each product.

Delivery times include preparation, shipping, and delivery. In the event of a delay, the Operator will inform the Customer by email with a new delivery date.

Delivery of Products

The products are delivered to the address indicated by the Customer when ordering. It is therefore essential to check the accuracy of this address. The Operator cannot be held responsible in the event of an address error preventing or delaying delivery.

Upon delivery, a signature upon receipt may be required. The Customer must check that the products comply with their order and that the package is sealed and intact. If this is not the case, they must indicate this on the delivery slip. Without this mention, no complaints regarding the quantity or condition of the products will be accepted.

9. Right of Withdrawal

If a product does not satisfy the Customer, he can return it within 14 days of receipt.

To exercise this right, the Customer can use this standard withdrawal form:

Customer's first and last name
Address
Postal code, city

Recipient: (Seller's first and last name)
Seller's address
Postal code, city

At ..., on ... (date)

Madam, Sir,
On ... (order date), I ordered ... (ordered product) which you delivered to me on ... (date). I hereby exercise my right of withdrawal and request a refund of ... euros, within 14 days. Please find enclosed the returned product.

Sincerely,
Signature

The Operator will confirm receipt of the withdrawal request by email.

Information for Withdrawal

To exercise his right of withdrawal, the Customer must provide the following information:
- Name, full address, telephone number, and email
- Decision to withdraw with a clear statement (for example, by post, fax or email if these means are available and appear on the standard withdrawal form).

The Customer may use the model withdrawal form, but this is not mandatory. Return costs are the responsibility of the Customer.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:
- Services fully performed before the end of the withdrawal period, with prior agreement and express waiver of this right by the Customer.
- Products or services whose price depends on financial fluctuations beyond the control of the Operator.
- Goods customized or manufactured according to the Customer's specifications.
- Perishable goods or goods likely to deteriorate quickly.
- Goods unsealed after delivery and cannot be returned for hygiene or health reasons.
- Goods inseparably mixed with other items after delivery.
- Alcoholic beverages with deferred delivery, with value dependent on market fluctuations.
- Urgent maintenance or repair work requested at the Client's home.
- Audio, video, or software recordings unsealed after delivery.
- Newspapers, periodicals or magazines, except subscriptions.
- Contracts concluded at public auctions.
- Leisure services, accommodation, transportation of goods, car rentals, and catering to be provided on a specific date or period.
- Non-material digital content whose execution has begun with the agreement and waiver of the Client.

Product Return Conditions

The returned product accompanied by all its possible accessories.

Product Return

The return package must contain:
- The product,
- A letter with the Client's full contact details (surname, first name, address),
- The order number and the original purchase invoice.

The Operator will refund the product amount within 14 days of receiving the product and the necessary documents to process the refund. The refund will be made using the same payment method used for the purchase, except for orders paid with credit notes or gift vouchers, which may be refunded in the same way.

By accepting these T&Cs, the Customer confirms that they have read the withdrawal terms and conditions.

10. Customer Service

The Customer can contact customer service:
- Monday to Friday, 9am to 5pm,
- By email: info@forcemenn.com specifying name, telephone number, subject of the request and order number.

11. Intellectual Property and License to Use the Site

The Operator holds all rights to the elements of the site (texts, images, logos, videos, etc.) protected by European and international intellectual property laws. None of these elements may be modified, reproduced, distributed, or exploited without the written authorization of the Operator. Any unauthorized use is the responsibility of the Customer.

The content published by Customers remains their responsibility, and they grant the Operator a worldwide, free license to use this content. The Operator may take legal action for any violation of these rules.

12. Liability and Legal Guarantee of Conformity

12.1 Liability

The Operator is not responsible for non-performance of the contract due to the Customer, a case of force majeure, or an unforeseeable and insurmountable event of a third party.

The Operator is not responsible for the information published on the Site by Customers. The Customer remains solely responsible for the content he publishes and any possible consequences for him or third parties.

The Operator does not guarantee the security, availability or integrity of data on the Internet. The Site may be temporarily interrupted for maintenance or updates.

The Operator is not responsible for any use of the Site by a Customer in violation of the General Terms and Conditions. In the event of inappropriate behavior, the Customer must compensate the Operator for any penalties and costs incurred.

The Customer is responsible for the content they publish, undertakes not to violate third-party rights, and guarantees that their publications comply with the law and good morals. In the event of a violation, the Operator may exclude the Customer and remove the disputed content.

As a host, the Operator has no general obligation to monitor the content posted online. If the Operator is held liable due to the Customer's content, the latter must compensate the Operator for legal costs.

The products benefit from the 2-year legal guarantee of conformity and the guarantee of hidden defects.

12.2 Legal Guarantee of Conformity

When you benefit from the legal guarantee of conformity for a product (if applicable):

- You have two (2) years from receipt of the product to assert your rights.
- You can choose between repair or replacement of the product, subject to cost conditions.
- You are exempt from proving the lack of conformity during the 24 months following receipt of the product (except for used products).

12.3.1 Product return clause - 30 days

We offer our customers the possibility of returning products purchased on our site within 30 days from the date of receipt, outside the right of withdrawal provided by law.

To initiate a return, please contact us through our customer service to receive instructions.

This return policy does not affect any statutory rights relating to the right of withdrawal.

12.3.2 Return Procedure

- Returns: You must contact Customer Service before making a return. Customer Service will send you instructions for returning the product, including the return address. The product must be returned in its original packaging, complete (accessories, instructions, etc.).
- Return costs: At the Customer's expense, unless the product is defective or non-compliant. In this case, the Operator will reimburse the return costs.
- Return processing: Upon receipt, the Operator will examine the product and inform the Customer. If the return is validated, the product will be exchanged or refunded within 30 days, unless further investigations are required.
- Exceptions: Products that are incomplete or damaged by the Customer will not be accepted for return, unless the product is defective or non-compliant.

12.4 Guarantee of Hidden Defects

If a hidden defect appears, you can request either the cancellation of the sale or a reduction in the purchase price.

- The search for amicable solutions before any legal action does not interrupt the time limits for action under legal guarantees or any contractual guarantee.

13. PERSONAL DATA

For more information on the use of your personal data, consult the Privacy Policy available on the Site, accessible at any time.

14. HYPERTEXT LINKS

Links on the Site may lead to third-party sites not managed by the Operator. They are provided for ease of navigation. If you use them, you leave the Site and agree to use them at your own risk and according to their terms.

The Operator does not control these sites and cannot be responsible for their content. The Site may also contain advertising or promotional links. Report any link to an inappropriate site.

You may not insert a link to the Site without the prior written consent of the Operator.

15. REFERENCES

Unless otherwise indicated, the Customer authorizes the Operator to mention his/her first and last name in its communication materials (such as reviews on the site).

16. GENERAL PROVISION

The General Terms and Conditions form a contract between the Customer and the Operator, defining their rights and obligations. If a clause is cancelled by a competent authority, the others remain valid. Failure to enforce a condition does not constitute a waiver of the right to do so later.

NOTICE VERIFICATION PROCEDURE

1. Objective: Guarantee the authenticity of customer reviews by verifying their veracity and relevance before publication.

2. Publication criteria: Reviews are evaluated to ensure they are relevant, respectful and compliant with laws.

3. Verification method:
- Purchase verification: Only Customers who have purchased the product can leave a review.
- Moderation: The Operator checks reviews to ensure they meet the criteria and may request additional information.

4. Right of reply: The Operator may respond to reviews to clarify or rectify information.

5. Refusal and deletion: Non-compliant reviews may be deleted.

6. Transparency: All reviews, positive or negative, are displayed as long as they meet the publication criteria.

This procedure ensures the transparency of reviews while protecting the interests of Customers and the integrity of the products.

NO TELEPHONE CANVASING

The Customer may choose not to be contacted by the Operator after receiving their order, by registering on the “Don’t call me again!” list.

CHANGES TO THE CONDITIONS

The Operator may modify at any time, without notice, the content of the Site, the services or temporarily/permanently suspend all or part of its operation.
The Operator may also change the location of the Site on the Internet and/or modify these General Conditions. The Customer is therefore recommended to consult the Conditions before using the Site.
The Operator is not responsible for any modifications, suspensions or terminations.
The Customer is advised to save or print the General Conditions for long-term conservation.

CLAIM — MEDIATION

In case of dispute, first contact customer service at: info@forcemenn.com.
If the complaint is unsuccessful or if there is no response within 10 days, the Customer may submit the dispute to the following mediator: MédiationsConsommateur. Website: https://mediationconsommateur.be/

MEDIATION

The mediator will attempt to find an amicable solution between the parties in an independent and impartial manner. The parties remain free to accept or reject the mediation, as well as the proposed solution.

The client can also use the Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

The Customer has the option of contacting the Consumer Mediation Service, which acts as a one-stop shop for disputes between consumers and businesses. This independent public service informs consumers and businesses about how disputes can be resolved without having to go to court. The Consumer Mediation Service itself mediates all disputes that do not fall within the jurisdiction of another mediator. Consumer Mediation Service North Gate II Boulevard du Roi Albert II, 8 bte 1 1000 Brussels Telephone: 02 702 52 20 Email: contact@mediationconsommateur.be Opening hours: Monday to Friday, 9 a.m. to 12 p.m.

To file a complaint, you can go to the following page: https://mediationconsommateur.be/fr/ouvrir-un-dossier

APPLICABLE LAW

These General Conditions are governed by Belgian law.

ACCEPTANCE OF CONDITIONS BY THE CUSTOMER

By registering on the Site, the Customer confirms having read and accepted these General Conditions, which bind him contractually.
The General Conditions applicable to the Customer are those available on the date of the order. A dated copy can be provided upon request. Any modification of the Conditions will only apply to future orders, unless expressly agreed by the Customer.